Service

1. Product Consultation
Answer customer questions: Provide detailed product information to help customers understand the characteristics and uses of different types of hoists and lifting equipment.
Technical Support: Recommend the most suitable products and solutions according to the specific needs of customers, including recommendations on load capacity, lifting height, working environment, etc.

2. Product Demonstration
On-site demonstration: Arrange professionals to conduct product demonstrations so that customers can intuitively understand the functions and performance of the products.
Online Demonstration: Provide remote video demonstrations and training to facilitate customers to understand the products at any location.

3. Customized Solutions
-Demand Analysis: Provide customized lifting solutions based on the specific needs of customers and working environment.
Solution Design: Design product solutions that meet customer needs, including equipment selection, installation location, operation procedures, etc.

4. Quotation and Contract
Transparent Quotation: Provide detailed product quotations to ensure transparent and fair prices.
Contract signing: After both parties reach an agreement, a formal contract is signed to clarify the rights and obligations of both parties.

1. Installation and commissioning
Professional installation: Send professional technicians to the site to install the equipment to ensure that the equipment is correctly installed and commissioned.
Use training: Provide detailed operation training to ensure that customers can operate the equipment proficiently and understand basic maintenance knowledge.

2. Repair and maintenance
Regular maintenance: Provide regular maintenance services according to the use of the equipment to ensure long-term and stable operation of the equipment.
Fault repair: Provide fast-response fault repair services to ensure that the equipment resumes normal operation in the shortest time.

3. Technical support
24/7 support: Provide a 24-hour technical support hotline to answer questions encountered by customers during use at any time.
Remote diagnosis: Through remote diagnosis technology, help customers quickly locate and solve equipment failures.

4. Spare parts supply
Spare parts inventory: Maintain sufficient spare parts inventory to ensure that customers can obtain the required spare parts in time when needed.
Fast delivery: Provide fast spare parts delivery services to reduce equipment downtime.

5. Customer return visit
Regular return visit: Regularly return visit to customers to understand the equipment operation status and customer satisfaction.
Feedback processing: Listen carefully to customer feedback and suggestions, and continuously improve product and service quality.

6. Extended warranty service
Extended warranty: Provide equipment extended warranty service. Customers can choose to extend the warranty period as needed and enjoy longer free repairs and technical support.

7. Upgrade and transformation
Technology upgrade: Provide equipment upgrade and transformation services according to customer needs and technological development to improve equipment performance and efficiency.
Transformation plan: Design specific transformation plans for customers to ensure that the transformed equipment meets customers’ new needs.